RETURNS

 

Returns Policy

Introduction

We understand that from time to time you may wish to return a product to us. We have created this 30-day return policy to enable you to return products to us under appropriate circumstances.  The following conditions apply:

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • Returned product must be received within 30 days of purchase.
  • The returned product is unused, in its original and unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new.
  • Special Order items cannot be returned.

Returns procedure

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges if applicable.

In order to take advantage of your rights under this returns policy, you must:

  • Notify us of your desire to return via email or phone.
  • Give item(s) to driver with completed Returns Form (link below).
  • Within 7 business days credit should appear on your account (unless merchandise replacement).

Exclusions

The following products may not be returned under this policy:

  • Food, drink and any other products liable to deteriorate within 30 day period.
  • Ice melter and rock salt

Re-stocking Charge

We reserve the right to charge a 30% re-stocking charge if the return does not meet the requirements as stated above.